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DocStack Pro
GROTH HOLDINGS LLC D/B/A DOCSTACK PRO

Refund Policy

All sales are final

Effective Date: October 2026 • Contact: hello@docstackpro.com

1. All Sales Are Final

Because our products are instant digital downloads, all sales are final. We do not offer refunds after purchase for change of mind, dissatisfaction, duplicate purchases, incompatibility with your software or device, or project outcomes.

The only exceptions are (1) a failed delivery, as described under "Failed Delivery" below, and (2) any non-waivable rights you have under the law where you live. The failed-delivery exception covers delivery failure only, not change of mind. It applies only when you paid and we cannot provide working files.

2. Help With Your Files

If a file will not open or something is unclear, email hello@docstackpro.com with your order receipt and Groth Holdings LLC d/b/a DocStack Pro will help you get started.

3. If We Cannot Deliver Working Files (Failed Delivery)

If you paid and we (or our platform) cannot provide access to the Product files—for example, a corrupt or incomplete download that we cannot repair with a working replacement after you reasonably cooperate with troubleshooting—we will, at our option: (a) provide a working replacement download; or (b) cancel the order and refund the purchase price to the original payment method. A working replacement satisfies our delivery obligation. This section covers delivery failure only, not change of mind or dissatisfaction.

4. Chargebacks

Please contact us before filing a chargeback so we can fix delivery issues quickly. If a chargeback is filed: We may provide the processor with delivery and communication records; and We may suspend re-download access or refuse future orders where permitted, especially in cases of clear abuse. This section does not limit rights you may have under card-network or consumer-protection rules.

5. Your Consumer Rights

Nothing in this policy limits any non-waivable refund, cancellation, or cooling-off rights that apply to you under the law of your place of residence. If such a law applies and conflicts with this policy, that law controls to the extent required.